Discount-Flea-Control offers Hundreds of products for you and your pet and all at lowest pricing. In addition, all orders over $100.00 are shipped for free in the lower 48 states.
Order Cancellations
We strive to process your order as quickly as possible in order to get it to you in a very timely manner. If you decide you must cancel your order, please do so by calling our office at 1-407-349-2525 - within 4 business hours of order placement. Our office hours are 9:30 am to 4:30 pm eastern standard time
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No emailed cancellations can be accepted. |
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Orders cancelled after the 4 hour limit, but before shipment, will be charged a 10% cancellation fee. Once the order has shipped, it becomes the customer's responsibility to get a Return Authorization Number (RA #). This RA# must be obtained once your order has arrived. Get your Return Authorization Number by calling our office at 1-407-349-2525 - Our office hours are 9:30 am to 4:30 pm eastern standard time
Refused Orders
Should you decide to refuse receipt of an item when delivered, and it was legitimately ordered from us, credit will be issued for the item, minus a 20% restocking fee and the shipping cost if we paid for the shipping. If the refused order is from a "out of country" shipment, any additional charges to get the package back will be deducted from your credit. The credit will be issued once the item has been returned to us and inspected.
Returns
Because of the nature of these products we cannot accept returns on them.
We hope you will understand that our return policies are simply a way of continuing to offer our customers the finest products at the lowest possible prices. We can not take returns on any products that can have the posibility of being tampered with, we do this to insure the safety of our products and our customers.
If you call for a credit card dispute and it's shown that you did not follow the return policy instructions, any dispute fee's charged to Online Superstore LLP from your credit card provider will be charged back to your credit card.
Return Policy Exceptions
Any item returned for anything other than manufacturer defect will be shipped at the customers cost. Get your Return Authorization Number by calling our office at 1-407-349-2525 - Our office hours are 9:30 am to 4:30 pm eastern standard time
Any item shipped outside the continual USA, or by air service will have the shipping charge added to the total of your invoice at the time of shipping. If you refuse, or do not accept a shipment, any cost required to return the package to OnLine SuperStore, LLP will be at the buyers expense.
Questions
If you have any questions about your return, when your card was credited, etc, please contact our returns department at customercare@discount-flea-control.com
Thank you for shopping with us. We hope that we performed to your expectations and hope that you will refer us to your friends and neighbors.
Kind regards,
The OnLine SuperStore, LLP crew.
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